All Clients
Please arrive 15 minutes prior to your scheduled appointment time.
Pre booking your services is recommended although we do
welcome walk-ins and will do our best to accommodate you.
New Clients
All new clients will be required to complete a client information
intake form which is necessary for your spa treatments.
Late Arrivals
We pride ourselves on providing each client with the time they deserve
and have booked for their chosen service. We start and end on time in consideration of the next client. Regretfully if you are late for an appointment we may have to shorten your treatment time to be
on schedule for the next client, full service price will apply.
Spa Packages / Multiple Guests
A Gift Certificate number or a valid credit card number is
required at the time of booking to secure your appointment.
Cancellations
We appreciate that sometimes life gets in the way and you may need
to cancel your scheduled appointment. To avoid cancellation fees
please call us 24 hours prior to your scheduled appointment.
Please do not email to cancel an appointment.
The cancellation fee is 50% of your scheduled service.
Cell Phones
We strive to offer our clients the best in pampering and relaxation time.
To maintain the serenity of the spa, we please ask that you to turn off
your mobile phone and electronic devices upon arrival in reception.
Outdoor Footwear
Please be advised that outdoor footwear is not permitted inside the spa.
We will provide slippers or feel free to bring your own.
Adult Enviroment
Please keep in mind that our clients have come for private relaxation &
"Get Away Time". Please respect our "Adult Environment"
Purchase Policy
Make taking care of your skin and body part of your daily ritual.
Visit our online store where you may repurchase your skin and body products. Unopened products may be exchanged within 14 days of
purchase with receipt, sorry we cannot exchange opened products.
Gift Certificates
Give the gift that keeps on giving. Gift cards are available for all services,
spa packages, or a dollar value and are packaged ready for presentation. Gift
certificates are available on our Gift Card page, in store and via email. Our gift certificates do not expire, but may be subject to price adjustment if over a year old.
Payments
Prices do not include applicable taxes or gratuities.
We accept Visa, Master Card, Debit and Cash.
Please note that gratuities for your service provider are cash only.
Refunds
We strive to make sure you are 100% satisfied with your experience at
our spa, however absolutely no refunds will be issued for spa
services, gift card purchases under any circumstances.
Massage Treatments
We do offer several different types of massage techniques, some of which are with a Registered Massage Therapist. If you require a receipt that
you can submit to your insurance company, it is up to you to request
Jason Verbruggen, our Registered Massage Therapist.
Prices Are Subject To Change Without Notice
Services Exempt From Discounts
Downtown Spa & Relaxation Centre Spa Packages
Registered Massage Therapy
Laser Hair Removal
Medical Aesthetics
Thai Massage
Please be advised, any balance owing on cards will be placed on a
gift certificate from the Downtown Spa and Relaxation Centre.
No cash back can be issued.
Please mention the redemption of all Gift Cards at time of booking.
Please have on the gift card serial number for reference. Please
note that "no shows" or less than 24 hours notice of cancellation,
means that the Gift Cards will be redeemed without exception.
Corporate Gift Giving
Spend $500 on spa gift cards and receive an extra $50 in gift cards.
Spend $1000 on spa gift cards and receive an extra $150 in gift cards.
Spend $2500 on spa gift cards and receive an extra $500 in gift cards.
Spend $5000 on spa gift cards and receive an extra $1000 in gift cards.
Gift Wrapping is available with this promotion in store only. Purchase your spa gift cards online with our PayPal app or in store. Gift giving is not just a way to strength bonds with employees, it can also build interpersonal relationships where the employee feels valued. It has been proven that regular massage therapy included in the workplace lessens sick days and increases productivity.