Policies & Procedures

Upon Arrival:

📷 Please Note: Video Surveillance

For the safety and security of our premises, clients and staff, Downtown Spa and Relaxation Centre

uses video surveillance in common areas such as reception and hallways.
Surveillance is never used in treatment rooms or washrooms.
If you have any questions, feel free to contact us.

We ask that if you have ANY cold or flu symptoms to please reschedule your appointment with us.
If you have even slight sniffles or cough, you will be asked to wear a mask.
The hand sanitizer at the front door for use as soon as you enter the spa.
Hand wash in our washroom is required immediatel

Our apologies, we will not be offering beverages or lunches, please refrain from bringing food or drinks into the spa at this time.

All Clients:

Please arrive 15 min prior to your scheduled appointment time.

For facials, lash tint, or lash lift please remove all makeup before arriving for your appointment .

New Clients:

All new clients will be required to complete a client

intake form which is necessary for your spa treatments.

The form for NEW CLIENT is on your confirmation email.

Late Arrivals:

We pride ourselves on providing each client with the time they deserve and have booked for their chosen service. We start and end on time in consideration of the next client. Regretfully, if you are late for an appointment, we may have to shorten your treatment time to be on schedule for the next client, full service price will apply.

Cancellations:

To avoid cancellation fees please call us 24 hours prior to your scheduled appointment.

Please do not email to cancel an appointment.

The cancellation fee is 50% of your scheduled service.

If you do not show up to your appointment without providing any notice, you will charged the full amount of the scheduled service.

Reception is currently available both in person and virtually to assist you. For the fastest response, please contact us via email we will get back to you ASAP.

Spa Rituals/ Multiple Guests:

A Gift Certificate number or a valid credit card number is

required at the time of booking to secure your appointment.

Cell Phones:

We strive to offer our clients the best in pampering and relaxation time.

To maintain the serenity of the spa, we please ask that you turn off your mobile phone and electronic devices upon arrival in reception.

Outdoor Footwear:

Please be advised that outdoor footwear is not permitted inside the spa. We will provide slippers or feel free to bring your own.

Adult Environment:

Please keep in mind that our clients have come for private relaxation & "Get Away Time". Please respect our "Adult Environment".

Payments:
Prices do not include applicable taxes or gratuities.

We prefer Debit or Cash payments.

Please note that gratuities for your service provider are cash only.

Discounts:

Seniors Appreciation Day on Tuesdays

Applies to Ages 60+

10% off of Regular Aesthetic Treatments

Refunds:

We strive to make sure you are 100% satisfied with your experience at our spa, however absolutely no refunds will be issued for spa services or gift card purchases under any circumstances.

Massage Treatments:

We offer several different types of holistic massage techniques,

we DO offer Registered Massage Therapy book directly with Kendelle at https://kendelle.noterro.com/

Gift Certificates:
Gift Certificates are available for all services, spa rituals or a dollar value and are packaged ready for presentation.

Gift Certificates are available online or in spa.

Please be advised, it is up to you to keep the gift card for use.

We are not responsible for lost or stolen gift certificates.

Important Notice:

Due to our price increase as of April 1st, 2022

All Gift Certificates purchased prior to this date will be valued at the original purchase price. You are more than welcome to use the gift certificate for any aesthetic treatment of same value or less or add to it.

Gift Certificate must be present at time of appointment.

Gift Certificates are VALID for aesthetic spa treatments only.

Gift Certificates CANNOT be used towards our Contract Practitioners. -- Pauline Farquhar, Dr. N. Goldberg, Tej Rana, Saravjit Kaur, Kendelle MacLeod, Luke Yu or any contract provider.

Prices Are Subject To Change Without Notice.